FAQ
Here you’ll find answers to the most common questions about La Rue — from shipping and returns to product care. If you can’t find what you’re looking for, feel free to reach out to us directly.
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What are the shipping costs?
For deliveries within Denmark, we ship with DAO. Shipping within Denmark costs 45 DKK, and we offer free shipping on all Danish orders above 2,000 DKK.
International orders are sent with PostNord. Shipping within Europe (excluding Norway) is 12 EUR.
What are the delivery times?
We ship all orders within 1–2 business days.
Delivery within Denmark (DAO) typically takes an additional 2–3 business days.
Do you ship outside Europe?
Yes, we ship worldwide.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking link.
What is your return policy?
You have 14 days to return items purchased from our webshop, starting from the day you receive your order.
You must notify us of your return no later than 14 days after receiving the item. Once you’ve notified us, the item must be sent back within 5 days.
How do I make a return?
Please contact us via Instagram or by email at laruecopenhagen@hotmail.com to receive return instructions.
What payment methods do you accept?
All payments are processed securely through Shopify Payments. You can pay with the available options shown at checkout, including major credit cards and local payment methods.
Do you offer gift cards?
Yes, we do. Find it here.
How can I contact customer service?
You can reach us anytime by email at laruecopenhagen@hotmail.com or send us a message on Instagram. We aim to respond within 1–2 business days.