See english below

 

Handelsbetingelser

Betaling

La Rue Copenhagen modtager betaling med Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard og JCB. Beløbet trækkes først fra din konto, når varen er afsendt.

Alle priser er angivet i danske kroner (DKK) og er inkl. moms.

Vi benytter en godkendt betalingsserver, der krypterer alle kortoplysninger med SSL (Secure Socket Layer). Det betyder, at dine betalingsoplysninger håndteres sikkert og ikke kan læses af uvedkommende.

Levering

Vi afsender ordrer alle hverdage, hvis bestillingen er gennemført inden kl. 12.00.

Da vores hovedkontor er placeret i København, sendes alle pakker herfra. Leveringstiden er normalt 5–7 arbejdsdage. Når ordren afsendes, modtager du tracking-information pr. mail eller SMS.

Reklamationsret

Du har 2 års reklamationsret i henhold til købeloven. Reklamationen dækker fejl og mangler ved materiale eller fabrikation.

Reklamationen dækker ikke skader forårsaget af forkert brug eller almindelig slitage.

Ved reklamation og returnering

Kontakt altid La Rue Copenhagen, før du returnerer en vare. Du kan henvende dig via vores Instagram-profil eller pr. e-mail.

Bemærk, at vi ikke modtager pakker sendt pr. efterkrav.

Refusion

Hvis der er aftalt refusion, bedes du sende dine bankoplysninger, så vi kan overføre det aftalte beløb.

Fortrydelsesret

Du har 14 dages fuld returret på varer købt i vores webshop. Perioden regnes fra den dag, du modtager ordren.

Du afholder selv udgifterne til returnering, og vi refunderer ikke de oprindelige forsendelsesomkostninger.

Fortrydelse skal meddeles senest 14 dage efter modtagelse af varen. Når du har meddelt os din fortrydelse, skal varen returneres senest 5 dage derefter.

Meddelelse om fortrydelse skal gives via e-mail eller Instagram, hvor du tydeligt angiver, at du ønsker at udnytte din fortrydelsesret.

E-mail: laruecopenhagen@hotmail.com

Instagram: @laruecopenhagen

Varens stand ved returnering

Du hæfter kun for eventuel værdiforringelse, som skyldes anden håndtering end hvad der er nødvendigt for at fastslå varens art, egenskaber og funktion.

Du må altså prøve varen på samme måde, som du ville gøre i en fysisk butik. Hvis varen er brugt ud over dette, anses den som værende i brugt stand, og vi kan derfor fratrække et beløb svarende til værdiforringelsen – eller i visse tilfælde undlade at refundere beløbet.

For at modtage det fulde købsbeløb retur skal varen returneres i væsentlig samme stand og mængde, som da du modtog den.

Klageadgang

Hvis du ønsker at klage over et produkt købt i vores webshop, kan du kontakte:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

Er du forbruger med bopæl i et andet EU-land, kan du indgive din klage via EU-Kommissionens online klageplatform:
http://ec.europa.eu/consumers/odr/

Ved indgivelse af klage skal du angive vores e-mailadresse: laruecopenhagen@hotmail.com

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Terms & Conditions

Payment

La Rue Copenhagen accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, and JCB. Your payment will only be charged once the order has been dispatched.

All prices are listed in Danish kroner (DKK) and include VAT.

We use an approved payment server that encrypts all your card details with SSL (Secure Socket Layer). This ensures that your payment information is handled securely and cannot be accessed by unauthorized parties.

Delivery

Orders placed before 12:00 (CET) on weekdays will be dispatched the same day.

As our headquarters are located in Copenhagen, all orders are shipped from Denmark. Delivery time is typically 5–7 business days. Once your order has been shipped, you will receive tracking information by e-mail or SMS.

Warranty & Claims

You are entitled to a 2-year warranty in accordance with the Danish Sale of Goods Act. The warranty covers defects in materials and/or workmanship.

It does not cover damages caused by incorrect use or normal wear and tear.

In case of complaints or returns

Please contact La Rue Copenhagen before returning any items. You can reach us via Instagram or e-mail.

We do not accept parcels sent cash on delivery.

Refunds

If a refund has been agreed upon, please provide your bank details so the amount can be transferred.

Right of Withdrawal

You have 14 days of full right of withdrawal on items purchased in our webshop. The period is counted from the day you receive your order.

You are responsible for covering the return shipping costs, and original shipping fees are non-refundable.

The withdrawal must be notified to us no later than 14 days after receiving your order. From the time of notification, the parcel must be shipped back within 5 days.

Notification must be given via e-mail or Instagram, clearly stating that you wish to exercise your right of withdrawal.

E-mail: laruecopenhagen@hotmail.com

Instagram: @laruecopenhagen

Condition of the item upon return

You are only liable for any reduction in the value of the item resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

This means you may try on the product as you would in a physical store. If the item has been used beyond this, we consider it to be in a used condition, which may result in only partial or no refund, depending on the item’s commercial value.

To receive a full refund, the item must be returned in essentially the same condition as when received.

Complaints

If you wish to file a complaint regarding a product purchased from our webshop, you may contact:

Danish Competition and Consumer Authority
Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

If you are a consumer residing in another EU country, you may submit your complaint through the European Commission’s Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr/

When submitting a complaint, please state our e-mail address: laruecopenhagen@hotmail.com